Customer Service
We are committed to provide unparalleled customer service and support. Your satisfaction is always our number one priority.
If you have any additional questions, comments or concerns, please contact us at:
Customer Service: info@jgregorywines.com
Call us at 707 474-2149
Text us at 707-815-5684
Our normal business hours are: 8:00 am to 5:00 pm (Pacific) Everyday
Guarantee
We measure success by the satisfaction of our customers. We want to bring you the best products at the fairest price, backed by the best service possible. In our experience, that's the only way to create relationships that stand the test of time.
Returns and Exchanges
Your satisfaction with our product is guaranteed. If the wine you receive is faulty, you may return it within one week for a refund or an exchange for another product. If you need to return something, please do the following: Call J Gregory at (707)474-2149 and explain the reason for return and whether you want a refund, a replacement, or an exchange. Please pack and seal the item(s) securely. Use the return address on your invoice. Packages must be returned pre-paid; we cannot accept COD deliveries. We will refund shipping charges only if we have sent the wrong item or the item is defective. If replaced, we will also pay shipping costs for items sent in exchange.
Wine Club Terms and Conditions
Memberships may be canceled at any time by calling customer service at (707)474-2149.